At Altitude Tours, we prioritise the customer experience above all else. Our local guides possess unparalleled connections, stories, and knowledge. Take Shelley, for instance, whose deep-rooted ties to the Milford Sound Road span generations. As a third-generation worker on the road, Shelley’s family history intertwines with its very construction, with her grandfather Tom Plato leading the build. Her mother, Val Skinner, was among the first permanent residents of Te Anau, growing up along the Milford Road. Today, this road holds profound significance for Shelley’s family, and as a guide on our Milford Sound tour, she takes immense pride in sharing her story with our guests. Through this personal connection, Shelley embodies our commitment to the Tiaki promise, preserving New Zealand’s history while offering an authentic and enriching experience for our guests.