Terms and Conditions
Who we are
Altitude Tours Ltd, is a New Zealand owned business trading out of Queenstown, Central Otago.
1.1 Once you have clicked ‘process my booking’ your credit card will be charged the full amount owing in New Zealand dollars. A window will then appear allowing you to check your booking details. Please email us immediately if any details are incorrect. A sales consultant will then process your booking request and send your confirmation via email promptly. Please note that our office hours are 7.30am – 6.30pm 7 days.
1.2 This booking confirmation becomes your proof of payment.
1.3 If you are unsure which tour or services you require, please contact one of our experienced Queenstown based sales consultants for advice before you finalize your booking.
1.4 The business name that will appear on your credit card statement will be Altitude Tours.
2.0 Cancellation, Changes and No Shows
2.1 If a booking is cancelled by Altitude Tours Ltd and you are unable to reschedule, you can contact us for a full refund. Please explain the reason for the refund and the person you spoke to. We will then credit your card the refund amount and email you with confirmation.
2.2 If you need to reschedule, change or cancel your booking you will need to contact Altitude Tours Ltd via phone or email to get authorization to do so. All refunds are entirely at the discretion of Altitude Tours Ltd and will only be considered if sufficient notice is given.
Group Bookings & Private Charters
2.3 Cancellations received more than 7 days before the booked start time will be refunded in full.
2.4 Cancellations received between 7 days and 48 hours before the booked start time will receive a 50% refund.
2.5 Cancellations received within 48 hours of the booked start time, or no shows on the day, will not receive any refund.
2.6 Cancellation outside of 48 hours will receive a full refund. Cancellation inside of 48 hours no refund.
2.7 Altitude Tours Ltd reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers or any other unforeseen event or circumstances. In this instance, you can choose to reschedule or request a full refund from Altitude Tours Ltd.
Milford Sound Overnight Experience
2.8 Due to the accommodation component, cancellations within 7 days will incur a 50% cancellation fee. Cancellations within 48 hours of departure time will receive no refund as do no shows (missing the tour for any reason).
2.9 Altitude Tours Ltd reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers or any other unforeseen event or circumstances. In this instance, you can choose to reschedule or request a full refund from Altitude Tours Ltd.
2.10 If due to COVID enforced travel ban or lockdown, or if you are directly impacted by COVID (such as being identified as a close contact and required to self isolate), and your tour cannot be attended but it’s already within the cancellation period stated above, we will honour the booking value as credit for 12 months.
3.0 Extended terms and conditions
3.1 Altitude Tours Ltd accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services provided.
3.2 We advise that all tours may carry a degree of risk and that by participating in the tour or service provided by Altitude Tours Ltd you are expressly assuming those risks personally and are releasing Altitude Tours Ltd from any liability, claims, losses, damages or expenses.
4.1 Altitude Tours Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that’s all.
4.3 By agreeing to our Terms & Conditions you give Altitude Tours Ltd permission to email you occasionally with promotional material.
4.4 Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
5.0 Security Policy
5.1 Altitude Tours Ltd protects your credit card transactions with powerful 128-bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts all your personal and credit card details to prevent it being read during transmission over the Internet. It changes it into 1 of more than 3,000,000,000,000,000,000,000,000 different combinations (that’s 3 quadrilliard if you’re wondering). SSL safe connection, and other proven secure transaction technologies, safely protect all Altitude Tours Ltd customers who book online via our secure website.
You are at altitudetours.co.nz the website of Altitude Tours Ltd or “we”, “us”.
Cookies are small text files that will be stored in your device (computer, mobile phone or tablet) via your browser in order to improve your experience of using the website and to enable certain functions.
The information in the cookies relates to your device, your browser and to the way you browse through our content and is not linked to your name, address or e-mail address.
Cookies can be placed on our website by us or by third parties with whom we co-operate to help us diagnose technical problems, analyse the traffic to our website, analyse trends, observe and measure how our visitors engage with our website and identify preferences.
Strictly necessary cookies
_cfduid – Cloudflare
Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
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Used to check whether web browser is set to allow or reject cookies.
WordPress_xxxx – wordpress
Used at login to store authentication details
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Uses cookie to indicate you are logged in and who you are
Wp-settings-xxxx, wp-settings-time-xxxx – wordpress
Customise logged in view
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Functionality and performance cookies
These cookies enable our website to provide enhanced functionality. They may be set by us wordpress whose services we have added to our pages.
If you do not allow these cookies then some or all of these services may not function properly.
If you create an account in our website, we can also place cookies that enable that you will logged on automatically on your next visit.
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_ga, _gid, _gat – Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from geographically, and the pages they have visited, the devices and browsers the visitor is using
1P_JAR – Google
These cookies are used to gather website statistics, and track conversion rates.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Only Google analytics has access to the data collected via these cookies and we do not make this data available to third parties.
NID – Google
IDE – Doubleclick.net
Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
We may use advertising or targeting cookies placed both by us and by third parties. These cookies can help us by measuring the relevance of content and advertising on our website based on your surfing behaviour and interests. These cookies do not store directly personal information, but are based on uniquely identifying your browser and internet device.
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Links to social media sites
Our website may contain links to third party websites, including social media websites. When you click on such a link you leave our website and these third parties will be responsible for the information that is recorded via cookies.
Most of the cookies we use will be deleted when you end the browser session. Other cookies will remain stored in your device for a period of 2 years or until removed via your browser settings. The web analytics cookies can be stored in your device maximum of 2 years or until removed via your browser settings.
We may update the Cookies Policy from time to time. You can see the date on which the last change was made at the end of this policy. We advise you to review our Cookies Policy on a regular basis so that you are aware of any changes.
If you have any questions related to this statement or any data protection concerns, or would like to exercise your rights, please contact us at