Got a question we might have your answer, otherwise contact us here.

General enquiries.

Bookings on our daily departure tours can be cancelled free of charge up until 48 hours prior to departure.

For group or private charter bookings cancellations received more than 7 days before the booked start time will be refunded in full. Cancellations received between 7 days and 48 hours before the booked start time will receive a 50% refund. Cancellations received within 48 hours of the booked start time, or no shows on the day, will not receive any refund.

If due to COVID enforced travel ban or lockdown a tour cannot be attended but it’s already within the cancellation period, we will honour the booking value as credit for 12 months.

Yes, given that you provide us with 48 hours notice we will do everything we can to reschedule the date of your tour. Please note any changes will be subject to availability.

Our fleet consists of comfortable and modern Mercedes vans ranging from 6-19 seats. All equipped with air conditioning, reclining leather seats, and complimentary on board WiFi, we will make sure you travel in style!

Kids are welcome on our tours! We offer special child rates for our local scenic tours, including the Best of Queenstown and Glenorchy & Paradise Explorer. 

For our tasting tours, these tours have one seat rate and under 18s cannot legally drink in New Zealand, If you did have a child come along we would be able to offer non alcoholic options.

Please be aware that our scenic day tours to Mount Cook and Milford Sound are full days (12-13 hours) and may not be suitable or challenging for very young children. As a parent, you know what’s best for your child.

We do not provide car seats, but we recommend bringing one for your child’s safety. If you don’t have one, contact us 48 hours before your tour, and we can arrange to provide one for an additional fee.

Feel free to reach out with any concerns. We look forward to welcoming your family for an unforgettable experience!

We offer some hotel pick ups for our Milford Sound and Wine Sampler tours. For Best of Queenstown, Glenorchy & Paradise Explorer and Twilight Wine & Craft Beer due to timing constraints we only pick up from outside the Station Information Centre on the corner of Camp and Shotover Street.

Unfortunately we can’t offer pickups for Airbnbs or holiday homes but we will try to find the closest and most convenient pick up location to your Airbnb.

Please note due to limited timing for pick ups, we’re not able to pick up from outside the Queenstown/Frankton area.

We’re able to cater for most dietary requirements on all tours that provide food – just let us know in advance and we can sort that for you!

As per current government guidelines we do not require vaccination or proof of vaccination in order to attend our tours.

Get in touch with our team if you have any queries about this.

Milford Sound Tours.

We recommend that you come prepared for almost any weather. Even in Summer, the weather can change quickly and get cold, wet, or windy! Come prepared with an extra warm layer and rain coat if you have one. We also recommend you bring sun lotion, insect repellent, and comfortable footwear. If you do not purchase the picnic lunch, you are welcome to bring your own food along with you or purchase some during our stops in Te Anau.

Please be prepared for a long day. Milford Sound is remote and only accessible by one road. This tour is between 12-13 hours and a great portion of that is spent on the road. What you can be said for certain is that this will be one of the most scenic and unforgettable journeys you will ever experience. With pristine lakes, towering mountains, and unbelievable valleys around each corner, this is a day to remember!